Warranties and guarantees are provided by the manufacturer and are in addition to the consumer’s other rights and remedies under a law in relation to the goods. Premium Flooring Solutions also provides residential and commercial customers with a Lifetime Carpet Re-stretch when we supply and install your carpet.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Read our Returns & Refund Policy for more information.
You’re also entitled to have the goods repaired or replaced if they are of unacceptable quality and the failure does not amount to a major failure. This ensures that you receive goods that meet our high standards.
Before, during, and after installation, our expert team will guide you through the requirements.
When we work on your home, rental or business, we want to provide you with what you need. To do this, we have got a few different service options you can choose from to make your experience as stress free and convenient as possible.
Whether you require the full service option or one in which you can assist in preparing for installation, we have you covered.
We’ve prepared easy instructions to help your floor enjoy a long and luxurious life.
